Public Transportation System

LINKING PEOPLE TO PLACES

The Hancock County Public Transportation System (HCPTS) provides demand response door-to-door public transportation to the elderly, disabled and all other residents of Hancock County. The HCPTS has vehicles equipped with wheelchair lifts or ramps and securement systems for wheelchair dependent individuals.

POLICIES & PROCEDURES

Drivers will assist disabled and senior passengers in entering and leaving the transportation vehicle. HCPTS drivers will assist disabled or senior passengers with loading and unloading up to six regular-sized shopping bags (not weighing more than 20 lbs per bag. Parents must provide an appropriate child restraint system for all children up to age 8 years old, as well as, secure their children in an appropriate child restraint system. Service animals are permitted to accompany passengers with disabilities and must remain out of the aisles. Personal care attendants will ride free. Companions will be charged the same fare as the passenger. All passengers must wear lap and shoulder belts. Extension seat belts are provided.

QUESTIONS & COMPLAINTS

Service questions or complaints should be directed to Central Dispatch at 1-309-837-7433.
Refer to the Hancock County Passenger Handbook for more information.

Hancock County Public Transportation Complaint Procedure and Policy
Hancock County Public Transportation Complaint Form

SCHEDULING

Call 1-309-837-7433 between 7 a.m. and 4:00 p.m. Monday thru Friday to schedule a ride. Transportation service will be available Monday thru Friday from 8 a.m. to 3:30 p.m.

Service is provided on a first-come, first-served basis.
Schedule drop-off times at least 15 minutes prior to your appointment time to allow for any delays while traveling.
Riders must be ready 15 minutes before the scheduled pick-up time.
Out of county, non-emergency medical trips are to and from essential and necessary medical services not available in Hancock County.
Riders are required to schedule rides within the county, 24 hours in advance (8:00 a.m. to 4:30 p.m., Monday thru Friday)
Non-emergency Medical Transportation must be scheduled at least two working days in advance of the appointment day.
Passengers are encouraged to have the exact fare; drivers may not be able to make change.
Senior riders (60+) do not need to bring money to pay for their fare. At a later date they will be sent a statement reflecting the amount they may donate towards the full cost.

CANCELLING A RIDE

Passengers are encouraged to cancel scheduled rides at least 24 hours in advance. Any cancellation received later than one hour prior to the scheduled pick-up is considered a late cancellation and will be noted on the passenger’s record.
Three or more cancellations or no-shows in a 30-day period and fifty percent (50%) of the scheduled rides will be considered excessive. Passengers will receive a written notification by mail.
No-shows that occur because of an emergency beyond the passenger’s control will be a non-chargeable no-show if the passenger can provide a documented explanation. Hancock County Public Transportation System Rides Brochure
Pamphlets available in alternative formats upon request.
Hancock County Public Transportation will be closed the following days:

New Year’s Day or day observed, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth Day (Monday-Friday), 4th of July or day observed, Labor Day, Veteran’s Day, Thanksgiving Day, Day after Thanksgiving, Christmas day or day observed.

HCPTS operates its programs and services without regard to race, color, national origin and persons with disabilities in accordance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990 (ADA). Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the HCPTS. Complaints may be filed directly with the Illinois Department of Transportation (IDOT) Civil Rights Office. ATTN: Title VI Program Coordinator 69 Washington Street Room 2100 Chicago, IL 60602 or with the Federal Transit Administration (FTA). ATTN: Title VI Program Coordinator, 1200 New Jersey Ave., SE Washington DC 20590.

Title VI Notice Non-Discrimination Notice to the Public

Hancock County Public Transportation Reasonable Modification Policy

Hancock County Public Transportation ADA Reasonable Modification Request Form